Refund policy

Returns & Refunds

One of the major advantages of printing on wood is the fact that every print is influenced by the tone and grain of the wood. Due to the individualistic nature of printing on an organic surface such as wood, each Sacred Skies Star Map will be unique. We understand that not everyone will like the soft tones or wood grain that printing on wood adds to each image, however, each Sacred Skies Star Map is custom and made to order, and therefore we cannot offer reprints, returns, or refunds for wood grain or toning issues.

How To Cancel Order

Customer may cancel or make changes to custom order within 24 hours of placing order. After 24 Hours productions begins on custom product and changes and refunds cannot be made. 

Shipping Deadlines & Delays - Shipping delays caused by our shipping partners are not eligible for refunds. Once the package has left our facility, it is in the shipping partner's care and outside of our control. However, if the star maps are returned to us we can offer a full refund. Refunds may be issued if the product has not been received within 30 days of placing order.  We require USPS to investigate the missing package before processing a full refund. If our tracking indicates the package was delivered successfully, and it is found to be delivered to the wrong address, or misplaced by USPS we can process a full refund on the order. If the package is assumed to be stolen then we would require a police report to be filed before processing a full refund.

Misspelling

Our quality assurance team does their best to ensure the Title and Personal Messages however, we cannot provide free reprints or refunds where the misspelling or punctual grammar is customer provided.

If there was an error in the production or shipping of the order that we determine to be Sacred Skies fault, we will replace the board or block at no charge to the customer. If the wrong hanging option is included with the order, we will mail the correct option with attachment instructions as well as refund the price paid for that hanging option upgrade.

If your Sacred Skies Star Map arrive damaged or scratched, please contact customer service at info@sacredskies.co; a customer service representative will contact you with the appropriate steps for resolving the issue or issuing a return merchandize authorization (RMA).

Any customer that is not completely satisfied with their original order will have the option of receiving a reprint for a reduced price through customer service.

All returns, refunds, and quality concerns must be reported to info@sacredskies.co within fourteen (14) days of receipt of the order.